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Find answers to common questions or contact us directly.

Guides

Step by step

Live scoring

Nine steps from download to the last point, with a live link for your live followers.

Read the guide

Private tournament

Nine steps from setting it up to the winner: invite, draw, play, confirm results.

Read the guide

Interclub

Every match of a match day live for team and club, with the overall score and a protocol.

Read the guide

FAQ

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Live scoring

How do others follow my match live?

Every match has its own live link. Open the match in the app and tap the share icon at the top right: from there you share the link, show the QR code or copy it. The link is ready as soon as the match is set up, so you can send it the day before, carrying the date, the time, the format and the player names. Whoever opens it follows the match point by point in the browser, no app and no account needed, on a laptop as well as on a phone; the view updates itself the moment a point is scored and is big enough to put on the clubhouse TV. Sharing the link of your own matches takes ClubCourts Plus; tournament and Interclub matches are shared for free, and anyone can watch.

Does my opponent need an account?

No. You can play against "Guest", which only uses your own account. Your opponent needs a real account only if they want the match in their own statistics.

What happens if I lose connection during a match?

Scoring runs on your device, so you keep counting on the board. As soon as you have a connection again the current score goes to the server. Live followers see the last score that reached them in the meantime, and the point-by-point log for those minutes cannot be filled in afterwards — the final score is correct. Starting a match does need a connection.

My phone runs out of battery mid-match – what now?

It depends on the watch. An Apple Watch does not count on its own: it learns from the iPhone which match is running and gets the score through the phone. A Wear OS watch keeps counting as long as it reaches the internet itself, with its own LTE or in a known Wi-Fi network – without the phone as a bridge and without LTE it stops too. Either way you can carry on with another device at the match: the tablet at the net or a partner's phone, because any device of an accepted player may score.

Can I correct a point I recorded by mistake?

Yes. A long press on the Flic button or on the watch takes back the last point; press again and you step back point by point and enter them anew. Games, sets and tiebreaks are recalculated automatically. If you notice only later, you correct it in the match's event timeline.

What is the Flic button?

A small Bluetooth button you pair with your phone and wear on your racquet, on your clothing or in a ClubCourts wristband – you never have to let go of your racquet. One click counts your point, a double click your opponent's, a long press takes the last one back. Flic buttons are sold online by several retailers.

Which rules does the Rules Bot know?

The official rules of tennis — everything that gets argued about on court: net cords, scoring, hindrance, serving order. Those are the same everywhere: outside Switzerland the bot answers from the ITF Rules of Tennis, in Switzerland from the Swiss Tennis regulations, which carry those same playing rules. Competition regulations such as interclub, licences or classification are national: in Switzerland the bot answers those from the Swiss Tennis regulations, in other countries not yet.

What happens if a player drops out?

The match stays. The players sheet shows, per slot, who has confirmed; as the organiser you replace a player who has not confirmed with a profile, an email invitation or a guest. Anyone who confirmed can step back themselves until the match starts.

Can I schedule a match for later?

Yes. When you create it you choose "Play now" or a date; the match then sits on your home screen and the invitations go out at once. At the court you check in, confirm the format and the counting mode, and can still warm up before the start.

What if a match cannot be finished?

Rain, darkness, a court becoming unplayable: you pause the match with a reason and the score stays where it is. The paused match's card shows the score, the reason and the deadline; you resume within 30 days, with a resumption date if you agree on one. A retirement or a walk-off without a result is one tap away in the same menu. Tapped wrong and noticed only later? The event timeline shows every point; you correct it there and the rest recomputes.

Counted match point by mistake?

After match point the match stays open for two more minutes. In that time you take the point back: on the phone with Undo or a long press on +, on the Flic button or the watch with a long press. Once you tap the green tick or the two minutes are up, the result is saved for good.

Can I see my score without opening the app?

Yes. Your own score sits on the lock screen: as a Live Activity on iPhone, as an ongoing notification on Android. Your friends do not even need the link: in the app, "Live now" lists every match their friends and their club are playing.

How do I score with the watch?

Apple Watch and Wear OS are full scoring devices, not a readout: one tap for your point, two for your opponent, a long press to undo, each confirmed by a haptic. The screen stays awake for the match, notifications stay out, and the score syncs with every other device in the match. The phone can stay in your bag.

Court booking

How do I book a court?

In the app or in the browser: the grid shows every court across the whole day, you pick a free slot and invite your partners as you book. They confirm by push; whoever has no account plays as a guest.

What does a guest cost, and how do I pay?

What a guest costs is set by your club in its booking rule – as is whether guests may book themselves. You pay when you confirm the booking, by card or Twint right in the app and handled by Stripe; the person booking pays, not the guest. Some clubs invoice the fee themselves instead; then the booking is valid without paying in the app.

Can I move or cancel a booking?

Yes. A booking you made can be picked up in the grid and dropped on a free court or another time on the same day; for another day you cancel and book again. Anyone listed as a player can cancel too. If your club has a cancellation deadline, cancelling later still frees the court, but the reservation counts towards your quota until it ends; the app tells you first.

Why don't I see any courts?

Bookings exist only in clubs with a ClubCourts membership, and you have to be an accepted member: your club invites you, you accept in your inbox. From then on club news, bookings, the Club Challenge and club tournaments are in the same app; without a club everything else still works. If the grid stays empty, the club has no booking rule for that day, so ask at your club.

Tournaments

How do I create a tournament?

Under "Tournaments" you set the name, format and categories. ClubCourts generates the draw automatically once entries close. This needs a Pro subscription or a club membership.

How many players fit in a tournament?

Up to 64 players per draw. A tournament can run several categories, each with its own bracket and its own champion.

Are group phases supported?

Yes. With a group phase the app deals the field into groups in a serpentine, the strongest one per group, and within each group everyone plays everyone. The table is computed from the results: wins, then set and game difference, then head to head; whoever advances sits on the green band. Once the groups are done, the app seeds the knockout draw afresh, group winners in separate halves.

Can I follow a tournament without playing in it?

Yes. Matches in a tournament your club organises can be followed by every club member. For a privately organised tournament, the organiser shares a link that opens the draw directly. And every single match has its own live link that the two players can send to friends, family or anyone else straight from the app. Following tournaments is part of the free plan.

How do I link imported players to their profile?

An imported or guest entrant has no profile yet. If they do have one, the app suggests the link, by licence number or by name and date of birth; you confirm each one, nothing is ever linked on its own. Once linked they get their matches and statistics in their own app, and on the court they can score on the board themselves.

Can I run a public tournament outside Switzerland?

Public tournaments are cut to Switzerland today, because the player list arrives in the Swiss Tennis format, as an Excel file, one per category. Planning one outside Switzerland? Write to info@clubcourts.com: with a little lead time we adapt the import to your federation's format. Private and club tournaments work everywhere.

How do players know when and where they play?

The court plan puts every match that is ready on the court that frees up next and re-plans after every result. Players see their next match with time and court on their home screen; at the desk you see what plays where, with the live score, and every category with its badge on the shared timetable. You scan a court's board once, for the whole court or for one match only.

What is the tournament report?

A write-up the AI produces on one tap from the current state of the tournament, in the style of a sports magazine and in your app's language: a preview before the first serve, the state of play after the group phase, a recap per category at the end. It is written afresh on every tap; read it out at the prize-giving or put it in the club news.

Subscription & account

How do I change or cancel my subscription?

In the customer portal under "Account → Subscription". You can switch at any time and billing is prorated. If you cancel, your plan stays active until the end of the period you paid for.

Which payment methods are supported?

Credit and debit cards plus Twint. All payments are processed through Stripe – we never see your card details.

Does my subscription work on several devices?

Yes. Sign in with the same ClubCourts account and your subscription is available on phone, tablet and the web.

How do I delete my account?

Under "Account → Profile" you can delete your account yourself. Your personal data is removed; results of completed tournaments remain, anonymised.

Community

How do I find other players?

Through the search in the "People" section. Once someone is confirmed as a friend you can invite them straight into matches and tournaments.

What is the Club Challenge?

An endless club competition with a ladder of its own, independent of Swiss Tennis: the club sets up the series with its categories, men, women, juniors, each with its own ladder. You challenge other members, you agree on a scoring format and a date in the app, and every counted match moves the positions through an Elo rating; before you send it you see the Elo points for a win and a loss, and longer formats are worth more than a short tiebreak. The app writes the announcement as club news with a link, and the ladder is on the clubhouse screen too. It runs all year, indoors too, and requires your club's ClubCourts membership.

Who can see my results?

Whoever has your live link sees the match. If your club has a ClubCourts membership, club members see it too, and in a tournament so does everyone playing or following it live. Private matches without a shared link are visible only to you and the people you played with.

For clubs

How do we get our club onto ClubCourts?

Send us a short email or use the form on the page for clubs. A short call: how many courts, which booking rules, which roles in the club. Then we create courts, rules and members, import your existing lists and walk you through the dashboard; after that you are live. We answer questions within 24 hours.

What does a club membership cost?

CHF 150 per court per year, from two courts – so from CHF 300 a year. Everything included, no per-member fees.

Can we bring our existing member list?

Yes. Send it as an Excel or CSV file and we import it during setup.

Do we need special hardware?

No. ClubScore runs on any tablet and ClubDisplay on any screen with a browser; which pages it shows and in which language, you set in the app. For a permanent scoreboard at the court, a signage screen like the Philips 32BDL3751T (32 inch) or 43BDL3751T (43 inch) does the job: available from retailers today, put it up, open ClubScore, done. It needs a power connection where it stands and is meant for indoors: the hall, the clubhouse or a covered courtside. As a touch kiosk the same screen books a free court for today: members only, no guest fee, undo for five minutes.

Which roles exist in a club, and what is in the club profile?

Member roles such as member, patron, junior or interclub player; manager roles for courts, members, news and play; secretariat, groundskeeper, restaurant. A member can hold several roles, and each may do exactly what it needs to: news managers, the club office and the club owner write the club news, for instance. The member list has search, roles per member and invitations by profile or by email; anyone who should not appear on the club kiosk is hidden there. The club profile carries the logo, an aerial photo, address, description and the opening hours of the restaurant and bar.

What can a booking rule not express?

A reservation always takes exactly one time slot. Our analysis of your regulations shows this before the start. What works: time slots per court and weekday, a cancellation deadline after which a cancelled booking still counts towards the quota, lead time in days, a quota of open reservations, short-notice bookings in hours with their own cap that do not count towards the quota, guest fee and guest bookings, time slots with their value from budget to prime, and a validity per season: draft, scheduled, active, expired, next season is cloned from the last, and the new rule replaces the old one on its date by itself.

How do we look after our courts?

In court management: surface, indoor or outdoor, floodlights. Under court closures you close courts for interclub, tournaments, training or maintenance, for one day or weekly over a period, also just for some hours. Affected reservations are cancelled and the players notified; single days can be released again. Training and interclub practice go in as a series: one court, one time slot, weekly over a period, outside the quota; dates already taken are skipped.

Where do our data and payments run?

ClubCourts is built and operated in Switzerland, with support in German and English. We never see card details: players pay guest fees in the app by card or Twint, processed through Stripe, and we settle them with your club periodically. Your data stays yours, never shared, never resold; ask us and we export it or delete it.

Contact

Still have questions?

Email us

Questions about the app, your subscription or anything else – we answer personally, within 24 hours.

info@clubcourts.com

For clubs

Thinking about ClubCourts for your whole club? We'll walk you through setup, pricing and onboarding.

Talk to us

Still have questions?
Email us.

Questions about the app, your subscription or anything else – we answer personally, within 24 hours.

info@clubcourts.com

Reply within 24 h